Who should I see?

We keep many GP appointments for more serious or complex problems. Use this guide to choose the right help first time—many minor illnesses get better with self‑care or pharmacist advice.

Self care (NHS Health A–Z)

For coughs, colds, headaches, tummy upsets and other common conditions, try self care first. The NHS website has trusted advice on symptoms, treatments, and when to seek help.
www.nhs.uk/health-a-to-z/

Your local pharmacist can help

Pharmacists are highly trained health professionals who can advise on a wide range of common illnesses and treatments—often the same day, with no appointment. They can also tell you if you need to see a doctor or nurse.
• Typical problems: coughs, colds, sore throat, earache, hay fever, rashes, diarrhoea, thrush, minor injuries and more.
https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy

Contact Bosvena Health

When you contact us, your request is triaged by a GP. If appropriate, we’ll book you with the best person in our clinical team, which includes Nurse Practitioners, Practice Nurses, Paramedics, Physician Associates, Mental Health Practitioners, First Contact Physiotherapists, Social Prescribers, Health Care Assistants and GPs. Appointments may be face to face, by phone or by video.
access.klinik.co.uk/contact/bosvena-health/ or call 01208 72488 / 01208 269988 (Mon–Fri, 8:00–18:30).

NHS 111 (urgent, not life‑threatening)

Use NHS 111 if you need medical help fast, think you need A&E or another urgent care service, or you’re unsure what to do.
111.nhs.uk or call 111.

A&E / 999 (Emergencies only)

Call 999 or go to A&E for life‑threatening emergencies (e.g., severe chest pain, breathing difficulty, stroke symptoms, heavy bleeding, serious injury, seizures, severe burns).

Who you might see (what each clinician does)

• Nurse Practitioner – minor illnesses, infections, rashes, female health, urgent on‑the‑day conditions.
• Practice Nurse – long‑term condition reviews, immunisations, wound care, cervical screening.
• Paramedic – urgent assessment of acute symptoms, minor injuries, home visits.
• Physician Associate – assessment and management of a wide range of conditions, under GP supervision.
• Mental Health Practitioner – assessment, brief interventions, onward support.
• First Contact Physiotherapist – new or worsening joint, back, neck and muscle problems.
• Social Prescriber – non‑medical support (e.g., money, housing, loneliness, carers, community groups).
• Practice Pharmacist team – medicines reviews and safety checks, optimisation for long‑term conditions, advice on prescriptions and side‑effects, and support with repeat requests or medication changes after hospital/clinic visits.
• Health Care Assistant – blood tests, blood pressure checks, ECGs, health checks.
• GP – complex/uncertain diagnoses, medication reviews, safeguarding, continuity.

Please remember: for common minor illnesses, self care and pharmacy advice help free up GP time for people who need it most.