We take complaints very seriously. If you would like to make a complaint regarding the practices or services we offer, please contact the Complaints Manager in writing. Every effort will be made to answer your concerns as soon as possible.
Complaints Manager: Ms Lisa Berryman
Please send your complaints in writing to:
Bosvena Health
Carnewater Practice,
Dennison Road,
Bodmin,
Cornwall,
PL31 2LB
or Email: bosvena.letters@nhs.net
Telephone: 01208 72488
We encourage individuals to raise their concerns directly with Bosvena Health in the first instance however, should you wish to complain direct to the Integrated Care Board, or are dissatisfied with the response you have received, you may complain to the Cornwall and Isles of Scilly Integrated Care Board via the following means:
Telephone: 01726 627975
Email: ciosicb.complaints@nhs.net
Post: NHS Cornwall and Isles of Scilly, Part 2S, Chy Trevail, Beacon Technology Park, Dunmere Road, Bodmin PL31 2FR
Your complaint will then be passed to a regional hub who will manage the process on behalf of the Integrated Care Board.
